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Welling TerMS & Conditions

Effective Date: April 7, 2026

Welling is a brand operated by Alively World Co.

Welcome to Welling.

These Terms & Conditions outline how Welling works — what you can expect from us, and what we ask from you in return. By purchasing a membership, product, or accessing the platform, you agree to the following.

Welling is a membership-based online space offering:
  • community access
  • digital content and experiences
  • physical products (where applicable)
We may evolve and refine what is included over time as the world grows.

1. About Welling

Welling memberships are offered on an annual basis.

Commitment
  • By joining Welling, you agree to a 12-month membership term, whether you choose to pay annually or via a monthly payment plan.
  • Monthly plans are a commitment to the full 12 payments
  • Early cancellation does not void remaining payments
  • You are responsible for completing all payments associated with your selected plan

Renewals
Memberships automatically renew for an additional 12-month term unless cancelled prior to the renewal date.

Cancellation
  • You may cancel your renewal at any time before your next billing cycle
  • Cancellation prevents renewal but does not refund or stop an active membership term

Refunds
Due to immediate access to the Welling space, all memberships are non-refundable.

Failed Payments & Grace Period
If a payment fails:
  • We will attempt to reprocess the payment using your saved payment method
  • You will be notified to update your payment details if needed
A grace period of up to 7 days may be provided to resolve the issue.

During this time:
  • Your access to Welling may continue temporarily

If payment is not successfully completed within this period:
  • Your access may be suspended until payment is resolved
  • Any outstanding payments for the remainder of the 12-month term remain due and may be collected
We reserve the right to restrict or terminate access for continued failed payments.

Account Use
Membership is intended for individual use only.
  • Membership is personal and non-transferable
  • Account sharing is not permitted
  • You are responsible for maintaining the confidentiality of your login details
  • We reserve the right to suspend or revoke access if misuse or violation of these Terms is detected


2. Membership, Billing & Access

3. Products & Shop Purchases

If you purchase physical items through Welling:
  • We aim to represent products as accurately as possible
  • Shipping times may vary depending on location and availability
  • We are not responsible for delays caused by carriers or customs
Returns and refunds are handled in accordance with our Return & Refund Policy.

4. Community space

Welling is designed to be a thoughtful, respectful environment.
By participating, you agree to:
  • engage respectfully with others
  • not post harmful, abusive, or inappropriate content
  • not use the space for unsolicited promotion or spam
We reserve the right to remove content or revoke access if needed to protect the integrity of the space.

5. Intellectual Property

All content within Welling — including videos, writing, design, and materials — is owned by Welling unless otherwise stated.
  • You may not reproduce, distribute, or resell content without permission
  • Personal use is welcomed; redistribution is not

6. Changes to Welling

Welling will evolve.
We may:
  • update features, offerings, or structure
  • modify pricing with notice
  • adjust these Terms as needed
We will always aim to do so thoughtfully and in alignment with the experience.

7. Limitation of Liability

Welling is provided as a space for connection, exploration, and experience.
We are not liable for:
  • personal decisions made based on content
  • technical interruptions outside our control
  • indirect or consequential losses

8. Governing Law

These Terms are governed by the laws of the United States.

8. Contact

Alively World Co.

hello@welling.co

WELLING PRIVACY POLICY

Effective Date: April 7, 2026

Welling is a brand operated by Alively World Co.
Your privacy matters to us. This policy explains what we collect, why, and how it’s used.

When you interact with Welling, we may collect:
  • Name and email address
  • Payment information (processed securely via third-party providers)
  • Account activity within the platform
  • Basic technical data (such as browser or device type)

1. What We Collect

We use your information to:
  • provide access to Welling
  • process payments
  • communicate updates and offerings
  • improve the experience
We do not sell your personal data.

2. How We Use Your Information

Payments are handled securely through providers such as Stripe and/or Shopify.
We may also use trusted platforms for:
  • email communication
  • hosting and platform functionality
These providers only process data as needed to support Welling.

3. Payments & Third Parties

We use cookies and similar technologies to:
  • keep the site functioning
  • support login sessions
  • understand general usage patterns
You can adjust your browser settings to manage cookies if you prefer.

4. Cookies

We take reasonable steps to protect your information, but no system is completely secure.

5. Data Protection

If you are in the UK or EU, you have the right to:
  • access your personal data
  • request correction or deletion
  • withdraw consent from communications
To do so, contact us at:
hello@bellalively.com

6. Your Rights (UK/EU)

We may update this policy as Welling evolves. Updates will be reflected here.

7. Changes to This Policy

Alively World Co.

hello@welling.co

8. Contact

WELLING RETURN & REFUND POLICY

Effective Date: April 7, 2026

Welling is a brand operated by Alively World Co.

Welling is designed as a considered and intentional experience — both in the space itself and in the objects we send out into the world.

This policy outlines how returns and refunds are handled.

Welling memberships are offered on an annual basis.
  • All memberships are non-refundable
  • This applies to both annual and monthly payment plans
  • Monthly plans are a commitment to the full 12-month term
You may cancel your renewal at any time before your next billing cycle, which will prevent renewal but does not affect your current term.

1. Memberships & Digital Access

If you purchase a physical item from Welling:

Returns
  • Returns may be requested within 14 days of delivery
  • Items must be unused, in original condition, and in original packaging
Customers are responsible for return shipping costs unless the item is faulty or damaged.
To request a return, please contact:
hello@bellalively.com

Refunds
  • Once your return is received and inspected, we will notify you
  • Approved refunds will be issued to your original payment method
Original shipping costs are non-refundable unless the item is faulty.

Exchanges
We do not guarantee exchanges, but if something isn’t right, please reach out and we will do our best to support you.

2. Physical Products

If your item arrives damaged or defective:
  • Please contact us within 7 days of delivery
  • Include photos and a brief description
We will arrange a replacement or refund, including any necessary shipping costs.

3. Damaged or Faulty Items

Some Welling pieces are produced in limited quantities.
Because of this:
  • replacements may not always be available
  • refunds may be offered instead of exchanges

4. Limited Drops & Seasonal Items

Alively World Co.
hello@welling.co

5. Contact

WELLING SHIPPING POLICY

Effective Date: April 7, 2026

Welling is a brand operated by Alively World Co.
Welling ships thoughtfully curated pieces to members and customers around the world.
This page outlines what to expect when ordering.

  • Orders are typically processed within 3–7 business days
  • During launches, seasonal drops, or high-volume periods, processing times may be extended
You will receive a confirmation email once your order has shipped.

1. Processing Times

We currently ship to:
  • United States
  • United Kingdom
  • Selected international destinations
Shipping regions may be updated over time.

2. Shipping Locations

Estimated delivery windows:
  • UK: 2–5 business days
  • US: 5–10 business days
  • International: 7–14+ business days
These timeframes are estimates and may vary depending on location and external factors.

3. Shipping Times

For international orders:
  • Customs duties, taxes, or import fees may apply
  • These charges are the responsibility of the customer
Welling is not responsible for delays caused by customs processing.

4. Duties & Customs

Once an order has been handed to the shipping carrier:
  • Welling is not responsible for delays outside our control
  • If your package appears lost, please contact us and we will assist where possible

5. Lost or Delayed Packages

For seasonal Welling deliveries:
  • Dispatch timelines may vary depending on production schedules
  • Members will be notified in advance of shipping windows

6. Shipping for Membership Deliveries

Alively World Co.
hello@welling.co

7. contact

Get in touch to submit your question!

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Frequently
Asked Questions

Welling memberships are designed as a 12-month experience, so when you join, you’re committing to the full year; whether you choose to pay annually or monthly.

You can cancel your renewal at any time, which simply prevents the next year from beginning.

→ See full Terms & Conditions

All memberships are non-refundable once access is granted, as you’re immediately welcomed into the space.

→ See Return & Refund Policy

We’re happy to help. Returns can be requested within 14 days of delivery, and we’ll guide you through the process.

→ See Return & Refund Policy

Orders are typically processed within 3–7 business days, with delivery times depending on your location.

→ See Shipping Policy